Call Center Timesheets

In the call center environment, work time expended by employees is critical for customer service costing and payroll.

Clockware call center time tracking systems can capture operator time on calls and other key tasks through web-bease time entry or synchronization with call center sytem logs. Real time access to timesheet, job costs, and billing data will improve your business overnight.

The benefits are clear

Track hours and call center costs with as many levels as your need.
Process payroll and billing using export files will eliminate errors, speed payroll and billing. An automated approval process ensures that timesheet are complete, data is accurate and on time.
Report on incidents and projects at any level in real time.
Track independent data on incidents to provide for incident status tracking and early warning of issues as they arise.
Track percent completion of tasks in real time as well call resolution and escalation tracking.