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Technical Support Representative

Why Clockware?

Position Description
Technical support representative

Reports to:
Director of Technical Support

Monitor customer problems and issues received via web site, email or phone regarding product functionality, ensuring that problems are fully diagnosed and customer is responded to within timeframes established in Clockware's service level agreement. Logging customer cases in full detail, and update customers routinely on open cases and documentation of all steps and activities with customer.


Education and Training

Bachelor degree in technical field or equivalent experience

Please send your resume to hr@clockware.com and please state current / expected salary.