Timesheet Products
Timesheet for payroll Timesheet for projects Time & attendance
Getting started
System requirements Product Tours Software downloads How to buy
Register
Timesheet eval Register for support Online ASP eval
Support
Timesheet support Support/Log a case Timesheet training Customer login
Company
Company FAQs Customers
News
Latest news Fast facts
Contact
Contact us

Technical Support Representative



Why Clockware?

Position Description
Technical support representative

Reports to:
Director of Technical Support

Responsibilities
Monitor customer problems and issues received via web site, email or phone regarding product functionality, ensuring that problems are fully diagnosed and customer is responded to within timeframes established in Clockware's service level agreement. Logging customer cases in full detail, and update customers routinely on open cases and documentation of all steps and activities with customer.

Qualifications

Education and Training

Bachelor degree in technical field or equivalent experience

Please send your resume to hr@clockware.com and please state current / expected salary.